GLYCOM INC. ONLINE PRIVACY AND SECURITY POLICY

This Online Privacy and Security Policy (“Privacy Policy”) informs you about how we collect, use, share, and protect information about you. By interacting with Glycom Inc. and its affiliates, including Glycom A/S, Glycom Manufacturing A/S and Glycom GmbH (referred to collectively as “Glycom,” “us,” or “we”) through our website, mobile applications, and any other Glycom affiliate sites where you may interact with us, you consent to the practices described in this privacy notice. Any changes in our Privacy Policy will appear on this page so that you are aware of the data we collect and how we use it.

In some circumstances, our use of your information will be subject to the requirements of the Health Information Portability and Accountability Act (commonly known as “HIPAA”). For example, if you log into our website and submit information regarding an order, that information may subject to HIPAA requirements. In those circumstances, our Notice of Privacy Practices and not this Privacy Policy will apply. If you have questions about which policy applies to the information you have submitted, please do not hesitate to contact us.

Your Privacy

We are committed to maintaining our customers’ privacy. We take great care to safeguard the personal information that we collect to ensure that our customers’ privacy is maintained. We have provided this notice to you to describe our information collection and use practices. This notice describes the choices you can make about the way your information is collected and used.

Your personally identifiable information is information that can be used to identify or contact you. Your name, home address, telephone number, and email address are examples of personally identifiable information. Personal information does not include aggregated or de-identified information.

Information We Collect:

We want you to understand how information you provide to us is collected and used. When you interact with us or use our services, we collect certain information about you and the services you use. An example of using our “services” would be when you visit our website or place an order. We may collect and store information from you in the following situations:

Information you provide to us directly when you:

  • Make an online purchase or other transaction with us;
  • Create an account on one of our websites or mobile application;
  • Participate in a survey;
  • Request customer service including dispute resolution, correspondence through our sites, and correspondence sent to us; or
  • Post a review or comment on one of our websites, or post other user-generated content on one of our websites or mobile services.

Information you provide through the use of our services, including:

Device Information

  • We may collect device-specific information when you visit our websites or use our mobile applications or services. This includes information such as Internet Protocol (IP) address, hardware model, operating system, unique device identifiers, and mobile network information. We may also associate the information we collect from your different devices, which helps us provide consistent services across your devices.

Log Information

  • This includes details of how you used our sites or mobile applications including clicks and page information such as the address (or URL) of the website or mobile application you came from before visiting our site or mobile application, which pages you visit on our site or application, which browser you used to view our site or mobile application, and any search terms entered.
  • Other information from your interaction with our sites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data and other standard weblog information.

Cookies, Web Beacons and Similar Technologies:

  • “Cookies” are small data files that are sent from a website’s server and are stored on your device’s hard drive either for only the duration of your visit (“session cookies”) or for a fixed period of time (“persistent cookies”). Cookies may store user preferences and other types of information. We use cookies to provide features and services, such as:
  • Remembering your preferences and allowing you to enter your user name less frequently;
  • Presenting information that is targeted to your interests;
  • Measuring the effectiveness of our sites, services, content and advertising;
  • Providing other services and features that are available only through the use of cookies.
  • The Options/Settings section of most internet browsers will tell you how to manage cookies and other technologies that may be transferred to your device, including how to disable these technologies. You can disable our cookies or all cookies through your browser setting, but please note that disabling cookies may impact some of our website’s features and prevent the site from operating properly.
  • A “Web Beacon” is an electronic image placed in the code of a webpage, application, or email. We use web beacons to monitor the traffic patterns of users from one page to another and to improve site performance.

Flash Cookies:

  • We may use or engage a third party that uses Local Stored Objects, sometimes referred to as “Flash Cookies,” and other technologies to collect and store information about the use of our services.  A Flash cookie is a small data file placed on your computer or device using Adobe Flash technology.  Flash cookies are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).

To limit the websites that can store information in Flash cookies on your device, you can visit the Adobe website:

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

Information We Collect From Other Sources:

  • We may collect information that is publicly available. For example, we may collect information you submit to a blog, chat room, or social network. We also may collect information from other companies, organizations, or third-party partners. For example, we may receive information about you from a partner when we jointly offer services or from an advertiser about your experiences with them. By gathering additional information about you, we can correct accurate information and give you product recommendations and offers more likely to interest you.

How We Use Your Information:

Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. We may use your information in a variety of ways, including for the following purposes:

Product and Service Fulfillment

  • We use your contact information to respond to your inquiries, fulfill your requests and improve your experience.

Our Marketing Purposes

  • We use your information to deliver e-mails, mobile messages, and social media notifications about our products.

Internal Operations

  • We use your information to improve the effectiveness of our services, conduct research and analysis, or to perform other business activities as needed.

Prevention of Fraud and other Harm

  • We use your information to detect, prevent or investigate potential security breaches, fraudulent transactions and monitor against theft.

Legal Compliance

  • We may use your information to assist law enforcement and respond to regulatory or other legal inquiries.

How We Share Your Information:

  • We do not sell, rent, or loan your personal information to any non-affiliated third parties, except as described in this Policy. We will only share your information with companies, organizations and individuals outside of Glycom as described below:

When We Work With Service Providers

  • We may share your information with affiliated and unaffiliated companies that perform tasks on our behalf related to our business. Such tasks include analyzing site usage data, customer service, electronic and postal mail service, and social and other media services. Third-party service providers only receive your information as necessary to perform their role, and we instruct them not to use your Information for any other purposes.
  • We may work with other companies who place cookies, tags, and web beacons on our websites. These companies help operate our websites and provide you with additional products and services.
  • We may also use third party advertising networks to serve advertisements on our behalf. The cookies received with the banner advertisements served by these networks may be used to collect and build behavioral profiles by these companies to deliver targeted advertisements on our website and unaffiliated websites.

When We Work With Third Party Partners

  • We may work with other companies who operate their own websites or mobile applications, to allow them to offer our customers the ability to connect to our services. These services give you more options for ways to use our services from websites or apps that are not owned or operated by us.

When Sharing is Required by Law or Helps Us Protect Our Interests

  • We will use and disclose your information as necessary or appropriate under applicable law, to comply with legal process, to respond to such requests from public and government authorities, to enforce our terms and conditions, including investigations of potential violations, to detect, prevent or otherwise address fraud, security or technical issues, to protect our rights, privacy, safety or property, and to allow us to pursue available remedies to limit the damages that we may sustain. In matters involving claims of personal or public safety or in litigation where the data is pertinent, we may use or disclose personal information without your consent or court process.

Non-identifiable or Aggregate information with Third Parties

  • We may share non-identifiable or aggregate information with third parties for lawful purposes.

With Your Consent

  • At your direction or request, or when you otherwise consent, we may share your information.

Your Choices:

By interacting with Glycom and its affiliates, you consent to the practices described in this privacy notice. However, you do have certain choices with regard to how your information is collected and used.

Email and Mobile Communications

  • You may choose to stop receiving e-mail and mobile marketing communications by changing your preferences online. If you have an online account, login to Your Account and click on Communication Preferences. If you do not have an online account you may click Unsubscribe from the bottom of Holigos emails and reply STOP to our text messages to stop receiving emails and SMS text messages. To request unsubscribing by email, please submit your request at our contact page.

Mobile Application

  • Push Notifications
    You can opt out from further allowing us to send you push notifications by adjusting the permissions in your mobile device.
  • Geo-Location
    You can opt out from further allowing us to access location data by adjusting the permissions in your mobile device.

Online Tracking and Interest-Based Advertisements

  • Glycom engages third party advertisers to provide interest-based advertising on our website, as well as other third party sites in order to display advertising that is relevant to our customers. These third parties may collect information about your use of our services over time and that information may be combined with information collected on different websites and online services...

Our “Do Not Track” Policy

  • We respect enhanced user privacy controls. We support the development and implementation of a standard “do not track” browser feature, which signals to websites that you visit that you do not want to have your online activity tracked. You may set your Web browser not to accept new cookies or web beacons, be notified when you receive a new cookie, or disable cookies altogether. Please note that by disabling these features, you may not be able to access our website or may be unable to take full advantage of our website’s features. Please see the Help section of your browser for instructions on managing security preferences.

Minors

  • If you are under 18 years old and a registered user, you can request that we remove content or information that you have posted to our website or other online services. Note that fulfilment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user). To request removal of content or information, please contact us.

Accessing and Updating Your Personal Information

  • You can review and update any of the information you have given us by emailing us at contact@holigos.com. Our customer care staff will update your information. If you have a Holigos.com account, you can log in and update your information.

Links to Third-Party Sites:

Our Services may contain links to, or otherwise make available, social media sites and other third party services, websites and mobile applications that are operated and controlled by third parties. We do not take responsibility for the content or the privacy practices employed by other sites. Unless otherwise stated, any Information you provide to any such third party site will be collected by that party and not by us, and will be subject to that party’s privacy policy (if any), rather than this Privacy Notice. In such a situation, we will have no control over, and shall not be responsible for, that party’s use of the Information you provide to them.

How We Protect Your Information:

Security Measures

  • We recognize the importance of maintaining the security of your personal information. When you are using our website, we use reasonable security measures, including administrative, technical, and physical safeguards.

Email Security

  • “Phishing” is a common email scam where your email address is used to contact you and ask for personal or sensitive information. You must be cautious when opening links or attachments from unsolicited third parties. We will not send you emails asking for your credit card number, social security number or other personally identifiable information. If you are ever asked for this information, you can be confident it is not from Glycom.

Children’s Personal Information

  • We recognize the importance of protecting children’s online privacy. Our website and mobile services are intended for a general audience and are not directed to children. We do not knowingly collect personal information online from children under the age of 13.

How To Contact Us:

If you have questions about our Privacy Policy, contact us.

Effective Date:

This Notice is effective as of 30 September 2018.